Frequently Asked Questions

I forgot my password – what do I do?

No worries! You can easily reset your password by clicking “Log in” and then selecting “I forgot my password”.
Enter the email address you used when registering and click “Send”. You will receive an email with instructions to reset your password.

Didn't receive an email?
Double-check that you've entered the correct email address and check your spam folder. If you still don’t receive anything, it could mean that no account is registered with that email address.

If the problem persists, contact our support team – we’re here to help!

Why can’t I see prices on the professional products?

To access professional products, you need to be a certified nail technician or manicurist.

How do I get access to the professional range?
When registering, choose a business/therapist account and upload your diploma as proof of your certification.

How long does approval take?
Once your account is registered, we will review and approve it on the next working day. After that, you’ll be able to view prices and shop professional products.