Returns, Exchanges & Right of Withdrawal

Want to cancel a purchase, exchange an item or make a complaint? Here is what applies. The rules differ depending on whether you shop as a private person or as a business.

Private customers

14-day right of withdrawal

• You have the right to cancel your purchase within 14 days from the day you received the goods. You do not need to give a reason.
• Tell us you are cancelling via the button below, or email support@nailsystems.se with your name, order number and the items concerned. You will receive an email confirming that we have received your notice.
• Send the goods back no later than 14 days after notifying us. You pay the return shipping. Do not send the parcel cash on delivery.
• You may inspect the goods the same way you would in a shop. If the goods have been used or handled beyond that, we may deduct for the loss in value.

Cancel your purchase here

Exceptions

• Sealed products that cannot be returned for health or hygiene reasons once the seal is broken, such as gel polish, gel, acrygel, oils and other cosmetic products.
• Goods made or adapted to your specifications.

Refund
We refund the full amount, including the original standard shipping cost, no later than 14 days from receiving your notice of cancellation. We may withhold the refund until the goods have been returned or you have shown that they have been sent. The refund is made using the same payment method you used.

Gifts and offers
If you received a free gift with your purchase, for example through a gift ladder, and return items so that the order falls below the threshold for the gift, please return the gift as well, unused. If it is not returned, we deduct the gift's regular value from the refund. The same applies to multi-buy offers such as "3 for 2": the price is recalculated based on the items you keep.

Complaints
If an item is faulty or damaged, you have the right to make a complaint under the Swedish Consumer Sales Act. Contact us within a reasonable time after discovering the fault. Within two months is always considered on time. You can complain about faults that existed at delivery for up to three years. If an item was damaged in transit, please email us a photo as soon as you unpack the parcel.

Exchanges
If you want a different item, cancel the purchase as described above and place a new order. That is the fastest way to get the new item.

Salons, businesses and nail technicians

• The right of withdrawal does not apply to business purchases. Exchanges or returns are only possible by agreement with us, and the item must then be unopened and in its original packaging. You pay the return shipping.
• Sale items, campaign items, clearance items and free gifts cannot be returned.
• If an item is faulty or damaged in transit, contact us within 10 days of receiving it and we will help you.

How to return an item

• Always contact us first at support@nailsystems.se with your order number. We will reply with the return address and instructions.
• Pack the items well, preferably in the original packaging, and include a note with your name and order number.
• We cannot accept parcels sent without prior agreement or cash on delivery.

Uncollected parcels

If you do not collect your parcel, and have not told us that you are cancelling the purchase, we charge the actual cost of shipping and return.

Nail Systems of Sweden AB, reg. no. 559446-3951. These terms apply to orders placed from 2026-06-01.